Due to the handmade nature of our sandals, we are unable to offer returns as each sandal is assembled to order.
However, if the sandals happen to be either too big or too small, we are happy to arrange an exchange for you. Please note that the customer will be responsible for covering the shipping expenses associated with the exchange.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please get in touch with us at firstname.lastname@example.org.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products. Please get in touch if you have questions or concerns about your specific item.
For additional questions, you may contact us at email@example.com.